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shipping, delivery & returns


UK Shipping

UK Standard Tracked Delivery (3-5 business days)

  • Free for all orders over £30
  • £3.99 for all orders up to £29.99

    Ireland Tracked Delivery (2-4 business days)

    • £7.99 for all orders

    Order by 2pm GMT for;

    UK Tracked 24 Delivery (1-2 business days)

    • Free for all orders over £60
    • £5.95 for all orders up to £59.99

    International Shipping

    Taxes and Duties:

    All orders to EU countries will be delivered duty paid (DDP) and there will be no additional customs fees for you to pay for orders placed with Stila UK

    Please see below for countries that are eligible for EU Shipping.



    Tracked Delivery Timescale



    Up to 4 days



    Up to 7 days



    Up to 5 days

    Czech Republic


    Up to 5 days



    Up to 5 days



    Up to 7 days



    Up to 5 days



    Up to 9 days



    Up to 6 days



    Up to 3 days



    Up to 5 days



    Up to 4 days



    Up to 5 days



    Up to 6 days



    Up to 6 days


    Please note that there is currently no option for express delivery on International Shipping.

    Orders are processed and shipped on business days only. Business days are Monday through Friday, excluding UK holidays. We aim to process orders within 48 hours however during sale time and after Bank Holiday this maybe longer.

    Please note: Due to increased demand over the sale period, deliveries may take longer than usual to reach you. You will receive a shipping confirmation as soon as your order is on it's way. We apologise for any inconvenience caused. 

    We use 100% biodegradable and home compostable packing noodles that dissolve in water.



    • In the event that you are not satisfied with your purchased product(s) you may return them within 14 days (30 days for International orders) of receipt of goods. Stila will refund or exchange to the cost of the goods purchased. Unfortunately we cannot be held responsible for items damaged or lost whilst being returned to us. All returns must be returned complete, unused, in perfect condition and in its original packaging. This refund policy does not affect your statutory rights.
    • Unless the item is faulty, you will be required to arrange for and pay return postage charges. Please ensure you obtain proof of postage when returning items. We cannot accept responsibility for parcels lost in transit.
    • You have the right, by law, to withdraw from your purchase within seven working days after the date the item is delivered to you. Unfortunately we cannot accept returns of the purchase of any items where the product has been used.
    • To return an item, please contact us giving the reason for the return as “contract cancellation”. Package the item securely and return it to us so that it is received by us within seven working days after the date that the item was delivered to you.
    • Any refund due will be credited via the original payment method no later than 10 working days from receipt of returned items.
    Please send returns to:
    Stila UK
    Customer Returns
    Parkside House
    River Way 
    CM20 2DW

    Please include your your name and order number with your return to ensure a fast returns process. 

    Our Customer Care Team would be happy to hear from you. Please email us at, and include your order number.  If you would like us to ring you, please include your phone number, too.


    Last updated: 09/01/2023

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